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FAQs

FAQ

What kind of material is my jewelry?

Our jewelry is crafted using an array of precious metals and materials. We pride ourselves on using only the highest quality materials, including recycled 14k Gold, 18K Gold Vermeil, Sterling Silver, Titanium, Brass, Natural Gemstones, Pearls, Enamel, and Responsibly Sourced Diamonds.

Please note* All of our jewelry is nickel-free and lead-free.

How do I care for my jewelry?

Please refer to our jewelry care guide.

Hypoallergenic & Nickle-free

All of our jewelry is hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free. We test every single style to ensure they meet all of our rigorous standards.

Quality Guarantee

If your piece is less than perfect upon arrival, we want to know! Please send a photo to contactus@kingshoppe.com and our Customer Care Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 6pm (EST), and aim to respond within 4 business hours.

What do I need to know before ordering a personalized piece?

All custom and personalized pieces are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed. Production times vary; you can find an item's production time on its product page. Products are created at our discretion and we will not produce any jewelry containing profanity. If you have questions about your custom piece, please email contactus@kingshoppe.com

Is King St. Shoppe sold in stores?

We do not currently have our own brick-and-mortar store and exclusively sold via our e-commerce site.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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